Starling – What You Need to Know
An in-depth look at Starling — features, strengths, limitations, and who it's best for.
At a Glance
Key facts about Starling at a glance.
| Feature | Starling |
|---|---|
| Software Type | Business Bank Account with Built-In Accounting & MTD Tool |
| Target Users | Sole Traders, Landlords, Small Businesses |
| Income Sources Supported | Sole Trader + UK Property + Property Income |
| Free MTD Software Plan | Free (Accounting Essentials — requires Starling business account) |
| MTD Quarterly Updates to HMRC | Yes |
| Final Declaration | Yes |
| Bank Reconciliation | Partial |
| Automated Bank Feeds | Yes |
| Invoice Creation | Yes |
| Receipt Capture (OCR) | Yes |
| Expense Auto-Categorisation | Yes |
| Property Portfolio Management | No |
| Tenant Management | No |
| Joint Ownership & Profit Sharing | No |
| Payroll | No |
| HMO Unit-Level Tracking | No |
| HMRC SA105 Box Pre-Mapping | No |
| Spreadsheet Import/Export | Yes |
| Platform | iOS, Android, Web |
| GDPR Compliant | Yes |
What Is Starling?
What Is Starling?
Starling Bank is one of the UK's most established and most awarded digital banks — named Best British Bank at the British Bank Awards five years running, profitable since 2021, and serving over 500,000 business customers. In 2024, Starling acquired Ember, a specialist tax-accounting software platform, and integrated Ember's technology directly into its banking app as Starling Accounting, replacing the previous Business Toolkit.
Starling Accounting is offered in two tiers: Accounting Essentials (free, included with every Starling business and sole trader account) and Accounting Plus (£7/month until April 2027, then £14/month — for VAT-registered businesses). Essentials includes HMRC-recognised MTD for Income Tax compliance — quarterly updates and the final declaration submitted directly from the banking app — alongside automatic transaction categorisation, automated running tax estimates, tax deduction and disallowable expense calculations, free unlimited invoicing with payment matching, receipt capture, financial reports (P&L, balance sheet, aged debtors/creditors), MTD deadline alerts and checklists, and the Spaces feature for setting aside money for tax.
Strengths
- HMRC-recognised MTD tool — free (Essentials) with every Starling business account
- Built on Ember's proprietary accounting engine — a purpose-built tax technology acquisition
- Free unlimited invoicing with auto payment matching (included in Essentials)
- Running tax estimate with automatic tax deduction and disallowable expense calculations
- Spaces: set aside money for tax, payroll, or business expenses in named sub-accounts
- Automatic transaction categorisation with rules for consistency
- Financial reports: P&L, balance sheet, aged debtors and creditors
- Free accounting integrations with Xero, QuickBooks, and FreeAgent via Marketplace
- AI-powered Spending Intelligence — natural language spending analysis
- MTD deadline alerts, checklists, and tax timeline in-app
- Named Best British Bank five consecutive years (British Bank Awards)
- FSCS protection up to £120,000
- 24/7 in-app and phone customer support — on the free account
Limitations
- Requires a Starling business or sole trader account — not available standalone
- No property portfolio management, tenancy tracking, or rent collection features
- No landlord-specific chart of accounts, journal entries, or double-entry bookkeeping
- No automated joint ownership profit-splitting
- Foreign property income not explicitly confirmed in the Starling Accounting documentation
- General partnerships cannot open a Starling business account
- No AI-powered OCR receipt extraction — receipts attached manually
- Accounting Plus (VAT returns) rises from £7/month to £14/month from April 2027
- Multi-user access limited compared to some competitors
- Online-only bank — no branches
- Property income accounting may require workarounds for complex multi-property portfolios
- No formal chart of accounts or journal entries for structured property accounting
- New customers currently cannot apply for EUR or USD currency accounts
Making Tax Digital Compliance
How Starling Accounting Handles MTD Compliance
Starling Accounting (Essentials) is fully HMRC-recognised for MTD ITSA. Sole traders and landlords can submit quarterly updates and the final declaration in one click directly from their Starling account. The tool automatically tallies income, expenses, and estimated tax owed as transactions flow through the account. Tax deductions and disallowable expenses are automatically calculated to give a continuously up-to-date picture of tax liability.
A standout feature is the running real-time tax estimate: as income and expenses are categorised, Starling calculates how much tax is likely owed at any given moment throughout the year. MTD deadline alerts, checklists, and a tax timeline within the app ensure landlords are reminded of upcoming quarterly filing dates. The final year-end declaration is submitted via a bulk review and one-click submission.
| Feature | Starling |
|---|---|
| HMRC Recognised (MTD ITSA) | Yes |
| MTD Quarterly Updates | Yes |
| Final Declaration | Yes |
| Digital Record Keeping | Yes |
| Digital Links Compliant | Yes |
| Sole Trader Income | Yes |
| UK Property Income | Yes |
| Foreign Property Income | Not explicitly confirmed |
| Multiple Income Streams | Partial |
| Agent Filing on Behalf | Yes |
Property Management
Starling Accounting: No Property Management Features
Starling Accounting has no property portfolio management, tenant management, rent tracking, compliance document alerts, or HMO support. These are an integrated banking and accounting tool, not a landlord management system. Landlords must manage all property administration entirely outside the app. Starling does not offer automated joint ownership profit-splitting; landlords with jointly owned properties must manually record only their individual share of income and expenses.
| Feature | Starling |
|---|---|
| Property Portfolio Management | No |
| Tenant Management | No |
| Rent Tracking | No |
| Property Expense Allocation | No |
| Multiple Property Support | No |
| HMO Property Support | No |
| Joint Ownership/Profit Sharing | No |
| Maintenance Tracking | No |
| Tenant Screening | No |
| Compliance Document Alerts | No |
| Arrears Tracking | No |
Bookkeeping, Accounting & Digital Record Keeping
Starling Accounting: In-Bank Bookkeeping with Automatic Categorisation
Starling Accounting uses automatic transaction categorisation: every payment in or out of the Starling account is assigned a category, which can be reviewed and overridden at any time. Rules can be set up to ensure future transactions from the same payee are consistently categorised. This is a practical, low-effort approach to digital record keeping that satisfies MTD requirements for most straightforward sole traders and landlords. Receipts and invoices can be attached to individual transactions. Starling connects to Xero, QuickBooks, and FreeAgent through its free Marketplace, auto-syncing transactions in real time for users who want a fuller accounting package. However, Starling Accounting itself does not include a landlord-specific chart of accounts, journal entries, or double-entry bookkeeping — these require the external accounting integrations. Starling accounts are GBP-only; separate EUR (£2/month) and USD (£5/month) currency accounts were available previously but are currently unavailable to new customers.
| Feature | Starling |
|---|---|
| Cash Basis Accounting | Yes |
| Chart of Accounts (Pre-built, Landlord-Tailored) | Yes |
| Journal Entries | No |
| Bank Reconciliation | Partial |
| Automated Bank Feeds | Yes |
| Open Banking Integration | Yes |
| Double-Entry Bookkeeping | No |
| HMRC Box Pre-Mapping | No |
| Xero Integration | Yes |
| Spreadsheet Import/Export | Yes |
| Digital Record Storage | Yes |
Invoicing, Expense Tracking
Starling Accounting: Free Invoicing with Auto-Matching, Running Tax Estimate, and Spaces
Starling Accounting includes free unlimited invoicing directly from the app or online banking, with invoice branding, templates, draft-saving, and automatic payment matching when money arrives in the account. A key differentiator is the running tax estimate: as transactions are categorised, Starling automatically calculates tax deductions and disallowable expenses to give a continuously updated estimate of tax owed — comparable in function to a live tax forecast. Landlords can then use Spaces — ring-fenced sub-accounts within the Starling account — to set aside money for tax, VAT, payroll, or other planned expenses at any time.
| Feature | Starling |
|---|---|
| Invoice Creation & Sending | Yes |
| Invoice Customisation/Branding | Yes |
| Online Payment Collection | Partial |
| Payment Tracking/Reminders | Yes |
| Expense Tracking | Yes |
| Receipt Capture (OCR/Photo) | Yes |
| Expense Categorisation | Yes |
| Automated Transaction Matching | Yes |
| Mileage Tracking | No |
| AI Auto-Categorisation | Yes |
Reporting & Tax Forecasting
Starling Accounting: Financial Reports with Real-Time Tax Intelligence
Starling Accounting provides a notable set of reports accessible within the banking platform: a Sales, Expenses & Profit report; a Balance Sheet; and Aged Debtors and Creditors reports. These are calculated automatically from transaction categories and updated in real time. The running tax estimate, with automatically calculated deductions and disallowables, functions as a continuous tax forecast — a practical advantage over RentalBux's current offering. Starling also includes AI-powered Spending Intelligence, allowing users to query their spending habits using natural language — for example, asking how much was spent on a specific category over the tax year.
| Feature | Starling |
|---|---|
| Profit & Loss Report | Yes |
| Balance Sheet | Yes |
| Trial Balance | Yes |
| Dashboard/Overview | Yes |
| Real-Time Financial Data | Yes |
| Cash Flow Reporting | Partial |
| Tax Estimate/Forecast | Yes |
| AI-Powered Features | Yes |
Collaboration & Mobile Apps
Starling's Collaboration Model
Starling's reporting is centred on financial intelligence derived from its bank account data. Spending analytics break down monthly outgoings by category. Spending Intelligence uses natural language queries to help business owners understand patterns. Spaces provide a visual overview of money set aside for different purposes. These are useful for daily financial awareness but are not designed for formal property portfolio reporting.
| Feature | Starling |
|---|---|
| Accountant/Advisor Portal | Yes |
| Multi-User Access | Limited (PSC/director only on standard account) |
| Agent Filing on Behalf | Yes |
| Bank Integration | Yes |
| Platform | iOS, Android |
| Web Browser Access | Yes |
| FCA Regulated | Yes |
| GDPR Compliant | Yes |
Ease of Use, Support & Security
Starling's Ease of Use, Customer Support, and Security
Starling's mobile-first design is consistently praised for its simplicity and speed. The account can be opened entirely within the app in around 10 minutes, and Starling typically reviews applications within 24 hours. Instant push notifications on every transaction, visual Spaces for budgeting, and a clean interface mean most users can manage the account without guidance. Spending categories are automatically applied. For sole traders, the Starling Accounting MTD tool is embedded in the same app, so switching from banking to tax filing requires no new software.
| Feature | Starling |
|---|---|
| Phone Support | Yes |
| Chat Support | Yes |
| Email Support | No |
| Help Centre/Knowledge Base | Yes |
| FCA Regulated | Yes |
| Enterprise-Grade Security | Yes |
Unique Features Only Starling Offers
Running Real-Time Tax Estimate with Automatic Deduction Calculations
Starling Accounting's most distinctive MTD feature: as income and expenses are categorised, the tool automatically calculates tax deductions and disallowable expenses, providing a continuously updated estimate of tax owed. This is the most sophisticated built-in tax intelligence of any in-bank MTD tool currently available — going significantly beyond a simple savings pot.
Automatic Category Rules
Users can create rules so that future transactions from a specific payee are automatically assigned a consistent category — reducing the need for repeated manual categorisation and improving accuracy over time.
Free VAT Returns to HMRC (Accounting Plus)
For VAT-registered landlords or sole traders, Starling Accounting Plus (£7/month until April 2027, then £14/month) includes MTD for VAT submissions directly to HMRC, alongside all Essentials features. This makes Starling one of very few in-bank platforms to cover both MTD for Income Tax and MTD for VAT in a single account.
Free Unlimited Invoicing on the Free Plan
Starling Accounting Essentials includes free unlimited invoicing — branded, with templates and auto payment matching — at no charge on the free account. Starling's invoicing is tightly integrated with automatic payment matching into the bank account.
Spaces — Named Tax and Expense Sub-Accounts
Spaces allow users to create named sub-accounts within their Starling account to ring-fence money for tax, VAT, payroll, specific expenses, or business goals. Unlike a simple "tax pot" percentage, Spaces are fully flexible — users can move money in and out manually or automatically, and the Bills Manager feature can automatically pay direct debits and standing orders from a designated Space.
Free Accounting Integrations (Xero, QuickBooks, FreeAgent)
tarling's Marketplace integrates with Xero, QuickBooks, and FreeAgent at no cost, auto-syncing all bank transactions in real time. Most UK accountants already use one of these platforms, so this creates a seamless handoff between the landlord's banking data and their accountant's accounting software.
AI Spending Intelligence
Starling's Spending Intelligence feature allows users to query their transaction data in natural language — asking questions about spending patterns, categories, and trends across the tax year. This is built on the Ember technology acquired by Starling in 2024.
FSCS Protection Up to £120,000
As a fully licensed UK bank regulated by both the FCA and PRA, Starling provides FSCS deposit protection up to £120,000 — significantly higher than the standard £85,000 threshold noted on some sources. All business deposits are protected.
Named Best British Bank Five Consecutive Years
Starling has a consistent track record of customer satisfaction awards and is widely regarded as the UK's best free business bank account.
Who Should Choose Starling Bank?
Starling Accounting is the better choice for:
Sole Traders and Landlords Already Banking with Starling
If you already use Starling as your business bank, Accounting Essentials gives you a fully integrated, HMRC-recognised MTD solution at zero additional cost — with invoicing, running tax estimates, Spaces, and accounting integrations all included.
Landlords Who Want the Best Free In-Bank Tax Estimate
Starling's running real-time tax estimate with automated deduction calculations is the most capable tax intelligence feature of any in-bank MTD tool. For landlords who want to track their likely tax liability as the year progresses — and use Spaces to set money aside — Starling offers compelling value.
VAT-Registered Sole Traders and Landlords
Starling Accounting Plus (£7/month until April 2027) covers both MTD for Income Tax and MTD for VAT in one account. Few other platforms offer both income tax and VAT MTD compliance in a single integrated tool at this price point.
Straightforward Landlords with Simple, Single-Source Income
A landlord with one or two UK properties, all income and expenses flowing through the Starling account, and no joint ownership or foreign property will find Starling Accounting an excellent, zero-cost MTD solution.
Landlords Who Already Use Xero, QuickBooks, or FreeAgent
Starling's free Marketplace integrations mean these tools are connected automatically, syncing all transactions in real time. For landlords whose accountant already uses one of these platforms, the Starling-to-accounting-software pipeline is seamless and free.
Business Owners Who Want Best-in-Class Banking Alongside MTD
Starling's free business account — with 24/7 support, Spaces, free UK transfers, invoice matching, and accounting integrations — is widely regarded as the UK's best free business bank account. Landlords who also want excellent everyday banking alongside MTD compliance will find Starling a hard combination to beat.